Is Plex no Longer Supported on Older Hisense TVs?

Yes, Plex no longer works on some older Hisense TVs because of security issues.

As of September 30, 2020, many older smart TVs, including many Hisense models, can’t connect securely to Plex Media Servers anymore.

This is because the security certificates on these old TVs expired, so they can’t meet the needed security standards.

My Old Smart TV Has Plex Installed Already!

You can use it normally, but you will face several issue in the coming days.

One of the main issue you might encounter is: No-Updates!

This means it might not work with new features or server updates from Plex, and it could stop working altogether someday.

However, if your Plex server happens to be situated on the same local network as your Hisense TV, you might still be able to access your media library without encountering any significant issues.

This is because local network connections often bypass the need for stringent security measures.

For the best and safest experience, Plex recommends using a modern Plex app on a supported device like Roku, Chromecast, Apple TV, Fire TV, Android TV, or game consoles.

But remote server can cause issue!

If your Plex server is located remotely, you’ll need to modify the Plex settings on your Hisense TV to permit insecure connections.

This workaround might restore functionality, but it’s important to be aware that it introduces potential security risks, as insecure connections are more vulnerable to unauthorized access and data breaches.


Q: Which Hisense TVs are affected?

The specific models affected vary, but generally, any Hisense TV running an older version of the VIDAA operating system (VIDAA U3 or earlier) is likely to experience issues.

Newer models running VIDAA U4 and higher should still be compatible.

Q: What are the symptoms of this issue?

You might see error messages like “Unable to connect to server” or “Network error.”

The Plex app may crash, fail to load content, or only play for a short time before stopping.

Q: Is there a fix for this?

There are a few potential workarounds:

  • Local Network Connection: If your Plex server is on the same local network as your TV, you might still be able to connect, even without the latest security certificates.
  • Alternative Devices: Consider using a different streaming device (like a Roku, Apple TV, or Fire TV) that has a supported Plex app.

Also, if your Hisense TV supports screen mirroring, you could try mirroring the Plex app from a compatible phone or tablet.

Hope this helps…

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