In this guide, we’ll walk you through a series of steps to diagnose and fix the problem, so you can get the remote working again..
Why Is Your Onn TV Remote Not Working?
Before we dive into the solutions, it’s helpful to understand why your remote may be acting up.
Here are some of the most common reasons:
- Dead or Weak Batteries: The most straightforward issue, but often overlooked, is that the batteries might be dead or too weak to send a signal.
- Signal Interference: Physical obstructions or electronic devices can interfere with the infrared (IR) signal between your remote and TV.
- Unpaired Remote: Sometimes, the remote becomes unpaired from the TV, which can happen after a system update or power outage.
- Dirty or Blocked IR Sensor: Dust or dirt on the TV’s IR sensor or the remote can block the signal.
- Malfunctioning Remote: If the remote has been dropped or exposed to water, it might be damaged and need replacement.
- Software Glitch: Your TV might be experiencing a software glitch that prevents it from recognizing the remote.
Now that we have a better understanding of what could be causing the issue, let’s move on to the solutions.
Step 1: Power Cycle Your TV and Remote
A power cycle is the first and easiest step to troubleshoot your remote issues.
This process helps reset the TV’s internal components and remote by draining any remaining power.
It’s especially effective if your TV or remote is experiencing a minor glitch.
How to Power Cycle:
- Remove the batteries from your Onn TV remote. Inspect them for corrosion or leaks.
- Unplug your TV from the power outlet. Wait for at least 60 seconds to ensure all residual power is drained.
- Press and hold the power button on your TV for 20 seconds while it’s unplugged. This helps drain any remaining power from the TV’s capacitors.
- Reinsert the batteries into the remote. If the batteries are old, consider replacing them with new ones.
- Plug the TV back in and turn it on.
Test the remote to see if it’s functioning properly.
If not, proceed to the next step.
Step 2: Inspect and Replace the Batteries
Even if the batteries in your remote seem fine, they could be weak or improperly seated, which can cause the remote to malfunction.
It’s always a good idea to start with fresh batteries to rule out this common issue.
How to Inspect and Replace Batteries:
- Remove the battery cover from the back of the remote.
- Take out the batteries and examine the contacts inside the remote. Look for any signs of corrosion (a white or greenish buildup), dirt, or damage.
- If the contacts are dirty or corroded, use a cotton swab dipped in rubbing alcohol to clean them. Make sure the contacts are completely dry before reinserting the batteries.
- Insert a new set of batteries. Ensure they are aligned correctly according to the + and – symbols inside the battery compartment.
Test the remote.
If the red light is still blinking or the remote isn’t responding, try the next step.
Step 3: Re-Sync the Remote to Your TV
Sometimes, your Onn TV remote may lose its connection with the TV, especially after a power surge, system update, or extended period of disuse.
Re-syncing the remote with your TV might restore its functionality.
How to Re-Sync the Remote:
- Turn on your TV manually using the power button on the TV.
- Stand about one meter (around 3 feet) away from the TV.
- Point the remote directly at the TV and press and hold the OK button. Hold the button until you see a message on the TV screen confirming that the remote has been re-synced.
- Once the TV and remote are paired, test the remote by navigating through the TV menu or changing channels.
If re-syncing the remote doesn’t fix the issue, move on to the next troubleshooting step.
Step 4: Clean the TV’s IR Sensor and Remote
Your TV’s IR (infrared) sensor, located near the power or standby light, is responsible for receiving signals from the remote.
Dust, dirt, or obstructions can block this signal, causing the remote to stop working.
Similarly, dirt on the remote’s IR emitter can cause issues.
How to Clean the TV’s IR Sensor:
- Ensure there are no physical obstructions between the remote and the TV’s IR sensor.
- Use a soft, dry cloth to gently clean the area around the TV’s IR sensor. If there is significant dust buildup, consider using a blower or vacuum on a low setting to remove the dust.
- Clean the IR emitter on the remote in the same way. Be gentle to avoid damaging the delicate components.
After cleaning, test the remote.
If the problem persists, try the next solution.
Step 5: Inspect the Remote’s Internal Components
If none of the previous steps have resolved the issue, the problem might be internal.
The remote’s internal components, such as the circuit board or buttons, could be malfunctioning due to physical damage or wear and tear.
Testing the Remote with a Smartphone Camera:
- Open the camera app on your smartphone.
- Point the remote at the camera lens.
- Press a button on the remote and observe the screen through the camera. If the remote is working, you should see a flashing red light on the camera screen.
If there’s no red light, the remote’s IR emitter might be damaged, or the internal circuitry might be faulty.
In such cases, you’ll likely need to replace the remote.
Considerations for Remote Replacement:
- If you decide to purchase a new remote, make sure it’s compatible with your specific Onn TV model.
- You can find replacement remotes on online marketplaces, at electronics stores, or directly through the manufacturer.
Step 6: Reset Your TV to Factory Settings
If your remote is working but still won’t control your TV, the issue might be with the TV itself.
Performing a factory reset can resolve software glitches or corrupted settings that may be causing the problem.
How to Perform a Factory Reset:
- Use the TV’s physical buttons to navigate to the menu (if possible).
- Go to Settings > System > Advanced settings (or a similar path, depending on your TV model).
- Select Factory Reset and follow the on-screen instructions to reset your TV.
Keep in mind that a factory reset will erase all your custom settings and preferences, returning the TV to its original state. After the reset, you’ll need to set up your TV again.
Step 7: Contact Onn Customer Support
If you’ve tried all the above steps and your Onn TV remote is still not working, it’s time to reach out to Onn’s customer support.
They can provide additional troubleshooting steps or determine if the issue is covered under warranty.
How to Contact Onn Support:
- Visit the Onn support website for troubleshooting guides, FAQs, and contact options.
- If your TV or remote is still under warranty, Onn may offer a replacement or repair service.
Frequently Asked Questions (FAQs)
Q: What does it mean when the red light on my Onn remote is illuminated?
The red light on your Onn remote indicates that a button has been pressed, and the remote is trying to send a signal to the TV.
If the red light is continuously on or blinking without any input, it could mean the remote is stuck, or the batteries are low.
Replacing the batteries and ensuring that no buttons are stuck can resolve this issue.
Q: How do I know if the problem is with the Onn TV remote or the TV itself?
To determine if the problem lies with the remote or the TV, try using the TV’s physical buttons to access the menu or change channels.
If these functions work, the issue is likely with the remote.
However, if the TV is unresponsive, the problem may be with the TV’s IR sensor or software.
Q: Can I turn on my Onn TV without a remote?
Yes, you can turn on your Onn TV without the remote by using the power button on the TV itself.
The power button is usually located on the back or side of the TV.
If you’re unable to find the button, refer to the TV’s manual for guidance.
Alternatively, you can use a universal remote or a smartphone